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Novell Global  2100 Felver Court - Rahway, NJ 07065 - (732) 428 8311

FAQ

How do I place an order?


Novell sells all of our merchandise through our nationwide authorized retailers. For the location nearest to you, please visit our "Find a retailer" section of our website. Our retailers will be able to answer all manufacturing and pricing questions that you may have.




Are any rings discontinued?


Novell manufactures every ring that has been pictured in our advertisements and catalogs. Rarely do we discontinue a ring that we have designed. We can also create a ring from a sample, picture or sketch if need be.




How can Novell effectively service our store and at the same time offer so much freedom for us to alter designs? Does Novell shelf stock product?


No. Novell does not shelf stock product. Instead, we use our unique method of component manufacturing. Our production facility maintains a large inventory of components necessary to build a wide array of product. That allows us to make any change and still meet a deadline.




How do I place an order?


Orders can be placed via the phone or fax. Call 888-668-3551 to place an order. You will receive a confirmation number and anticipated delivery date. Any cancellations or changes to an order must take place within 24 hours of placement. http://www.novelldesignstudio.com/find-a-jeweler/




Does Novell have a co-operative advertising program?


Novell handles all co-op advertising requests on a case by case basis. Basic considerations include overall level of business and amount of live product in stock.




What is the standard delivery time?


Every ring is made to order. The standard order is created and shipped with 10-12 working days, and shipped via United Parcel Service (UPS) or Federal Express (Fed Ex). Orders can be rushed, at no extra charge, if specified when placing the order. You never have to pad your requirements because we do not miss delivery dates.